Director of Primary Care

    • Job Tracking ID: 2021-833
    • Job Location: Petaluma , CA
    • Job Level: Management
    • Level of Education: Masters Degree
    • Job Type: Full-Time/Regular
    • Date Updated: June 18, 2021
    • Years of Experience: 2 - 5 Years
    • Starting Date: ASAP
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Job Description:

Summary: Ensures each primary care team provides patients with the highest quality of clinical services and excellent patient experience in a financially sustainable manner. Ensures support staff members are competent and managed professionally and equitably.  Works collaboratively with the Primary Care Medical Directors to accomplish strategic and operational objectives for the Primary Care Medical Services.


Areas of Responsibility:

Provision of High-Quality Care:

  • Ensures highest quality of clinical services are provided in the primary care departments
  • Ensures daily staffing ratios support optimal clinical services
    • Collaborates with Primary Care Medical Directors to ensure that supply of provider care visits meets the patient demand
    • Supply of support staff meets demand for all primary care services (medical assistants, supervisors, VFC and MRS) – ensures all shifts are covered every day
  •   Provides routine and timely communication to managers, supervisors, medical assistants and MRSs to support optimal workflows, notify staff of changes, provide patient care updates, etc.
  • Works in collaboration with the other Operational Directors to establish and train to appropriate standards of care
    • Ensures competencies for all Medical Assistants and Medical Records Specialist
  • Collaborates and supports development of training content, coordination, and delivery of targeted training to support high-quality patient care.
  • Works in collaboration with VFC team to ensure that the clinic is in-compliance with all program requirements, par levels are adequate, errors are tracked and resolved, etc.
  • Works in collaboration with Primary Care Medical Directors and Access and Optimization workgroup to support access and utilization targets.
  • Collaborates with the other Operations Directors (Quality, Risk & Compliance, Business Operations, BHS, Wellness & Specialities and Nursing), the Nurse Practitioner Residency and Dental to integrate all programs to improve the health of the communities we serve.
  • Monitors patient flow and patient experience on a daily basis
    • o   Monitors patient cycle time, waiting time, use of waiting rooms and lobbies
    • o   Addresses patient experience issues in collaboration with the Director of Risk and Compliance
    • Participates and contributes to the Clinical Incidents Committee




QI/PI Process:

  • Ensures site meets all QI goals
    • Monitors all goals and trends
    • Develops training when necessary
    • Actively participates in all QI processes
    • Ensures staffing to support meeting recall and population health goals


IT and Facility Support:

  • Works in collaboration with IT and Informatics to make services are appropriately available
  • Works in collaboration with facility for cleanliness, furniture and equipment maintenance
  • EHR and practice management liaison with IT and Informatics department and ensures all staff are trained


Risk Management and Compliance:

Works in collaboration with Director of Risk Management to:

  • Address documents, and manage responses to patient concerns, complaints and all types of incidents
  • Ensure all services are provided in compliance with all laws, regulations, standards, policies and procedures
  • Ensure waste management process is performed appropriately and in compliance with all rules and regulations
  • Ensure all staff are trained and knowledgeable of emergency management roles, processes and practice regularly


Supplies – ensures par levels maintained:

Works in collaboration with Purchasing Manager and team to:

  • Order& stock supplies that will help reduce cost and improve clinical outcomes
  • To ensure routine maintenance of equipment
  • Vaccines for Children program administered in compliance with rules/regulations


Management Responsibilities:

  • Ensures optimal management and supervision of work and performance of all support staff
    • Works with staff and managers, and acts as liaison to HR team
    • Monitors engagement of all staff and works with managers and HR as appropriate
    • Ensures optimal performance, productivity and patient flow in all departments
    • Fosters an environment of trust, empowerment and accountability through servant leadership
    • Competency of all MAs and Medical Records Specialist in collaboration with the other
  • Oversees
    • Primary Care Team Managers, Medical Assistants and Medical Records staff for all primary care services.
    • Ancillary services managed by outside organizations, ensuring excellent clinical services, customer service and productivity

?         Pharmacy (and 340 b issues)

?         Laboratory services

Experience and Skills:

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.



  • Licensed RN with primary care experience, preferably in a public health setting
  • Graduate degree in Nursing, Management, Business, Public Health or related field required
  • 3 years of progressive leadership to include operational and management experience



  • Possession of a current, and active California Registered Nursing License required 
  • Possession of, or ability to obtain, and maintain a valid California driver’s license required 
  • Possession of, or ability to obtain, an maintain valid BLS certificate required 
  • Candidate must be able to successfully meet PHC’s credentialing and privileging requirements 


Other Skills and Abilities:

  1. Strong interpersonal skills and ability to work collaboratively with clinical staff and leadership to achieve organization goals
  2. Demonstrates patient centered decision making
  3. Confident, highly organized, self-motivated problem solver
  4. Exceptional physician relations skills are required
  5. Exceptional leadership skills and a hands-on visible approach to staff management and interaction are required.  Ability to delegate work responsibly. 
  6. Strong financial management and workforce planning experience
  7. Project and change management skills and ability to develop and implement tactical plans to efficiently support teams.
  8. An effective consensus builder with strong communication skills
  9. Very data savvy.  Must have analytic ability to resolve complex problems requiring the application of management principles.
  10. The ability to promote and maintain good interpersonal relationships, and a proficiency in team building, conflict resolution, and group interaction
  11. Proven ability to manage diverse groups of individuals


Language Skills: Ability to effectively present information and respond to questions and requests from patients, co-workers, and others as necessary. Bilingual in English and Spanish, both written and verbal preferred.


Mathematical Skills: Ability to add, subtract, multiply, divide in all units of measure, using whole numbers, common fractions and decimals. Ability to do advanced mathematics and statistical analysis.


Reasoning Ability:  Ability to recognize complex problems, collect data and establish facts.


Computer Skills: High level of computer literacy and proficient in MS Office (Word, Excel, Outlook and PowerPoint), electronic medical records and web applications.


Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Movement within health center complex environment repeatedly throughout the day
  • Ability to write by hand, use phone, use computer keyboard and mouse extensively to perform general office functions
  • Manual wrist and finger dexterity and wrist-finger speed sufficient to perform repetitive actions for extended periods of time
  • Ability to effectively communicate by hearing continuously and speech in a manner which can be understood by a diverse population
  • Ability to give and follow verbal and written instructions with attention to detail and accuracy
  • Must have visual acuity near and far (20 inches to 20 feet), depth perception, field of vision, ability  to focus on an object, ability to identify and distinguish colors
  • Ability to sit or stand for extended periods of time (minimum periods of 2 hours at a time)
  • Ability to frequently walk, bend, squat, stoop, kneel, twist, crouch, and climb with the use of a step stool
  • Ability to grasp, hold and pick up and reach with hands and arms
  • Ability to frequently lift and or move up to 15 pounds
  • Ability to occasionally lift and carry up to twenty-five (25) pounds (periodic lifting of supplies or equipment)
  • Ability to coordinate multiple tasks simultaneously
  • Ability to travel to and from other health center sites and community locations


Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.


While performing the duties of this job, the employee is regularly exposed to general office and health center area environment with frequent interruptions by staff, visitors and phones. The work environment is a clean, well-lit, well-ventilated, and temperature-controlled environment. The noise level in the work environment is usually moderate. The hours of duty are Monday through Friday during the business day. The employee must be willing to work varied hours to accommodate meetings and special functions.


Acknowledgment: This job description in no way states or implies that these are the only duties to be performed by the employee incumbent in this position. The Employee may be required to follow any other job-related instructions and to perform any other job-related duties requested. This document does not create an employment contract, implied or otherwise, other than an "at-will" relationship.