Experience and Skills:
Qualifications: To perform this job successfully, an individual must
be able to perform each essential duty satisfactorily. The
requirements listed below are representative of the knowledge, skill,
and/or ability required.
Education/Experience:
• High school graduate or
equivalent
• Minimum of 1 year experience in a health care
related field or customer service experience
• Experience
providing strong customer service
• Dental experience preferred
Desired Skills:
• Excellent communication and customer service
skills
• Exceptional organizational skills
• Ability to
conduct detailed work according to the practice’s established formats
and policies
• Familiarity with electronic dental and medical
records
• Basic working knowledge of insurance coverage,
eligibility, claims submission and the preauthorization process
•
Ability to multi-task and work with interruptions
• Ability to
develop and maintain strong relationships with patients and
demonstrate a friendly attitude, even while under pressure or when
patients are upset
• Ability to manage and train staff as it
relates to the practice’s schedule and new protocols
• Ability to
utilize the computer, multiple phone lines, copier, scanner, credit
card processing equipment
• Ability to promote the practice and
educate patients on the treatment benefits
• Sensitive to the
needs and situations of multi-cultural populations from a variety of
income levels
Language Skills: Ability to read and write English and Spanish
effectively required.
Mathematical Skills: Ability to add, subtract, multiply, divide in
all units of measure, using whole numbers, common fractions and decimals.
Reasoning Ability: Ability to recognize problems, collect data and
establish facts.
Computer Skills: Proficient in MS Office (Word, Excel and Outlook),
Dental Practice management software knowledge (Dentrix Enterprise)
preferred, and use of a web browser.
Physical Demands: The physical demands described here are
representative of those that must be met by an employee to
successfully perform the essential functions of this job. Reasonable
accommodations may be made to enable individuals with disabilities to
perform the essential functions.
• Movement within health center
complex environment repeatedly throughout the day
• Ability to
write by hand, use phone, use computer keyboard and mouse extensively
to perform general office functions
• Manual wrist and finger
dexterity and wrist-finger speed sufficient to perform repetitive
actions for extended periods of time
• Repetitive motion with
word processing and data entry
• Heavy phone use
• Ability
to effectively communicate by hearing continuously and speech in a
manner which can be understood by a diverse population
• Ability
to give and follow verbal and written instructions with attention to
detail and accuracy
• Must have visual acuity near and far (20
inches to 20 feet), depth perception, field of vision, ability to
focus on an object, ability to identify and distinguish colors
•
Ability to sit or stand for extended periods of time (minimum periods
of one (1) hour at a time)
• Ability to frequently walk, bend,
squat, stoop, kneel, twist, crouch, and climb with the use of a step
stool
• Ability to grasp, hold and pick up and reach with hands
and arms
• Ability to frequently lift and or move up to fifteen
(15) pounds
• Ability to occasionally lift and carry up to
twenty-five (25) pounds (periodic lifting of supplies or
equipment)
• Ability to coordinate multiple tasks
simultaneously
• Ability to travel to and from other health
center sites and community locations