Medical Director of Primary Care

    • Job Tracking ID: 2020-747
    • Job Location: Petaluma , CA
    • Job Level: Any
    • Level of Education: Any
    • Job Type: Full-Time/Regular
    • Date Updated: October 09, 2020
    • Years of Experience: Any
    • Starting Date: ASAP
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Job Description:

Summary: The Medical Director of Primary Care ensures the delivery of high quality, accessible, and patient centered primary care services across Petaluma Health Center sites. The Medical Director leads the department’s providers to ensure timely access to clinical services, fiscal soundness, and high quality clinical outcomes. The Medical Director collaborates with senior leadership, directors, and managers to implement strategic initiatives in Primary Care.


Job Duties and Responsibilities:


Clinical Duties: Provides for the diagnosis and treatment of health center patients within the scope of his/her license to practice medicine for a specified panel of patients. Provides back-up for nurse practitioners and physician assistants on site, or by phone during the day or after hours.


Administrative Duties:


· Strategic Planning: Assists the Chief Medical Officer and Senior Management Team in strategic planning of Primary Care services for growth and sustainability.

· Provider Competency and Supervision: Assists Associate Medical Directors and CMO in the process of privileging and credentialing reviews for all new and existing providers. Oversees departmental peer review process and reports results to Quality Improvement, Risk Management, and credentialing committees. Utilizes peer review and chart audit processes in the initial and re-appointment of providers.

· Budget and Financial Health: Collaborates with CMO, COO, and CFO to plan budgetary goals for department that includes staffing and productivity expectations. Monitors monthly productivity and financial reports; creates actions plans for necessary improvements, and reports progress regularly to appropriate Senior Leadership team members.

· Risk Management: Collaborates with Director of Risk and Compliance on strategies to mitigate risk and prevent medical errors within primary care.

· Quality Improvement: Collaborates with Quality Improvement Director to obtain and monitor clinical data and utilizes data and collaborates to lead initiatives of clinical systems improvements, health information technology innovations, and new methods of care delivery.

· Recruitment and Retention: Works with CMO to create a yearly recruitment plan. With assistance of CMO and Associate Directors, interviews applicants and works with HR and Medical Staff on other aspects of recruitment process. Collaborate to improve onboarding process for new providers, and implement retention strategies, processes for provider well-being and career growth.

· Operations: Collaborates with COO, back office, front office, nursing and other operational leadership in weekly operations meetings. Collaborates on strategic and tactical decision making for the delivery of care, access to care, capacity utilization, structure of multi-disciplinary care team, scheduling of providers, infection control, safety and other key areas.

· Meetings and Collaboration: Oversee the template for departmental meetings, provide content for at least one departmental meeting per month, collaborate with Innovations and Quality Improvement Directors on team meeting content and priorities, ensure adequate supervision of NPs and PAs through monthly case supervision meetings, support provider resilience through content and structure of monthly provider support meetings.

· Policies and Procedures: collaborate to create, update and maintaining policies and procedures related to departmental clinical guidelines and ensures proper training and adherence to PHC policies, procedures, and standards.

Experience and Skills:


· Over five years of clinical experience and current active clinician status as a board-certified physician (MD/DO) with demonstrated high level excellence in clinical care for a complex underserved population

· At least three years of applicable management or supervisory experience in a healthcare setting

· Understanding of and experience working with Patient Centered Medical Home models, and/or team models preferred. Understanding of quality and process improvement methodology.

· Effective problem-solving skills and ability to analyze and use data for decision making.

· Ability to embrace and manage diversity to build and maintain successful teams.

· Effective interaction with cross departmental stakeholders and ability to develop positive relationships while being tactful, respectful, and direct in communication.

· Ability to work flexible and extended hours and travel between sites as needed

· Demonstrated experience in collaboration to achieve large project and initiative goals.

· Capacity to train and mentor others with superior interpersonal skills achieving results through a collaborative effort.

· Graduation from an accredited medical school

· Completion of an accredited residency program

· Board Certified MD/DO with current California License and DEA


Knowledge, Skills, and Abilities:

· Bilingual in English and Spanish, both written and verbal preferred.

· College level mathematical ability and skill. Ability to define problems, collect data, establish facts and draw conclusions.

· Utilization of data driven decision making in a community health center setting.

· Principles of the patient centered medical home (Evidence based medicine, outcomes oriented quality care, patient safety, customer service, health information technology, and relational care).

· Assigning workload; planning, monitoring, and appraising job results

· Coaching, counseling, and disciplining employees.

· Proficiency in MS Office programs, including MS Word, Excel and Outlook, use of a web browser and Electronic Medical Records. Ability to accurately and efficiently use Health Information Technology/Electronic Health Records (ERH) (HIT) Systems, including running reports.


Licenses and Certifications

· MD, DO

· State of California Medical License or Osteopathic License

· Federal DEA Registration

· Medical Specialty Board Certified

· Must maintain CME as required for certification renewals

· Must be BLS Certified

· Candidate must be able to successfully meet PHC’s credentialing and privileging requirements


Language Skills

· Bilingual preferred (Spanish/English)

· Excellent verbal and written communication skills.


Physical Demands:

· Movement within health center complex environment repeatedly throughout the day

· Ability to coordinate multiple tasks simultaneously

· Ability to write by hand, use keyboard and mouse extensively to perform office functions for extended periods of time

· Ability to effectively communicate by hearing continuously and speech in a manner which can be understood by a diverse population

· Ability to give and follow verbal and written instructions with attention to detail and accuracy

· Manual and finger dexterity and wrist-finger speed sufficient to perform repetitive actions for extended periods of time

· Ability to frequently walk, bend, squat, stoop, kneel, twist, crouch, and climb with the use of a step stool

· Must have visual acuity near and far (20 inches to 20 feet), depth perception, field of vision, ability to focus on an object, ability to identify and distinguish colors

· Ability to sit or stand for extended periods of time (minimum periods of one hour at a time)

· Ability to grasp, hold and pick up and reach with hands and arms

· Ability to occasionally lift and carry up to twenty (20) pounds (periodic lifting of supplies or equipment)

· Ability to perform complex mental functions (such as, analyzing information, interpreting complex concepts and laws, regulations and policies)

· Heavy phone use


Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


While performing the duties of this job, the employee is regularly exposed to general office and outpatient health center area environment with frequent interruptions by staff, visitors and phones. The work environment is a clean, well-lit, well- ventilated, and temperature-controlled environment. The noise level in the work environment is usually moderate. The hours of duty are Monday through Friday during the business day. The employee must be willing to work varied hours to accommodate meetings and special functions.


Acknowledgment: This job description in no way states or implies that these are the only duties to be performed by the employee incumbent in this position. The Employee may be required to follow any other job-related instructions and to perform any other job-related duties requested. This document does not create an employment contract, implied or otherwise, other than an "at-will" relationship.