Medical Assistant III

    • Job Tracking ID: 512365-672221
    • Job Location: Petaluma, CA
    • Job Level: Mid Career (2+ years)
    • Level of Education: High School/GED
    • Job Type: Full-Time/Regular
    • Date Updated: March 01, 2019
    • Years of Experience: 2 - 5 Years
    • Starting Date: ASAP
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Job Description:

The Petaluma Health Center’s mission is to provide high quality health care, with access for all, in Southern Sonoma County. The Center accomplishes this mission through collaborative, innovative programs, services and referral resources that meet the economic needs of the entire community.

The Petaluma Health Center is a nine-time award winner in the North Bay Business Journal’s Best Places to Work for 2018, 2017, 2016, 2015, 2014, 2013, 2012, 2011 and 2009 and we were named as one of '2015 Healthiest Companies in the North Bay' by the North Bay Business Journal.

We are a Federally Qualified Health Center (FQHC) that provides primary medical care and mental health services to residents of Petaluma, Rohnert Park, Cotati, Penngrove and surrounding areas. We are organized as a private, non-profit corporation and governed by a consumer and community led Board of Directors.

For more information about us, please visit us at www.phealthcenter.org.

Position Title: Medical Assistant III

Summary: The Medical Assistant III ensures optimum patient care through the efficient rooming of patients, exhibiting excellent communication with patients and other staff, performing medical procedures, providing patient education, follow-up care instructions, completing daily documentation, and training or supervising of other staff.

Areas of Responsibility:

Patient Care

  • Independently functions, under supervision, in three or more of the MA roles including the Flow Coordinator, the support role for the Flow Coordinator, and MA trainer
  • Builds relationships with patients, staff and providers to ensure excellent customer service
  • Manages patient concerns or incidents
  • Rooms patients, obtains and documents vital signs including height, weight, BMI, temperature, respirations and blood pressure
  • Collects and documents patient history and current state of health
  • Prepares treatment rooms, equipment and supplies in a timely manner to ensure optimum flow
  • Provides patient education and follow-up care instructions
  • Performs panel management and non-visit tasks as assigned by provider or nurse
  • Provides advanced Medical Assistant services to obstetric patients
  • Adequately performs the role of a lead Medical Assistant at the School Base Health Centers and Mary Isaak Center
  • Oversees the School-Based Health Center and coordinates a team of medical assistants, acts as liaison with school staff and community advisory council.
  • Front and Back Office duties and responsibilities including inventory, stocking supplies, and checking on all equipment
  • Outreach to community regarding PHC’s services offered

Communication

  • Builds relationships with patients, staff and providers to ensure excellent customer service
  • Communicates clearly with providers, other staff and patients to promote optimum clinic flow
  • Excellent verbal and written communication skills with demonstrated ability to communicate clearly and effectively at all levels
  • Recommends improvement in processes and practices through the proper channels
  • Takes accurate messages and responds in a timely manner
  • Functions independently as the Flow Coordinator to ensure optimum patient flow
  • Communicates with Team Manager on the status of the team and any urgent issues that arise

Medical Procedures

  • Follows PHC policies and procedures in accordance with the Medical Assistant III position
  • Performs routine screening procedures, such as hearing and vision tests, and documents findings
  • Performs various medical assistant procedures, including but not limited to: finger sticks for hemoglobin checks; ear washes; nebulizer treatments; urine dipsticks; specimen collection for throat and/or urine cultures; wound cleaning; PPD placement; INR; glucose; HCG; and Hemoglobin A1C
  • Administers immunizations and documents accurately in ECW & CAIR

Documentation

  • Practices standard safety precautions, to ensure safety to self, other staff and patients including handling of contained waste, sharps and cleaning the Ultrasound machine and EKG Machine
  • Ensure all logs, forms, records and charts are complete, thorough and accurate
  • Documents freezer and refrigerator temperature and takes appropriate corrective action as needed
  • Maintenance and management of inventory and expiration dates

Training & Supervision

  • Facilitate Team Meetings
  • Trains Medical assistants on patient care procedures, clinical practice updates, policies, procedures and the different roles on the team

Experience and Skills:

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education/Experience:

  • Satisfactory completion of an accredited medical assistant program in California, or documented equivalent training in a physician’s office (at minimum, training must conform to the state’s program of California Medical Assistant Regulations BPC 1366.1-1366.4)
  • Minimum two years of Medical Assistant experience

Desired Skills:

  • Competency in electronic medical record data entry
  • Sensitivity to the needs and situations of multi-cultural populations from a variety of income levels
  • Performance consistently surpasses standards of job
  • Frequently contributes to the improvement of the teams and organization
  • Participates in additional departmental responsibilities as evidenced by committee participation, task force participation, special project participation and preceptor responsibilities
  • Proven ability to handle multiple projects and meet deadlines
  • Versatility, flexibility and willingness to work within an ambiguous, fast-paced environment
  • Demonstrated resourcefulness in providing solutions and setting priorities
  • Effective interpersonal skills to work effectively with all levels within the health center
  • Excellent verbal and written communication skills with demonstrated ability to communicate clearly and effectively at all levels

Licenses and Certifications:

  • Current Medical Assistant Certification from an accredited organization is required
  • State MA Certification required. If certified, must be current and maintain competency
  • Injection certifications and/or competency
  • Must have current BLS certification
  • Candidate must be able to successfully meet PHC’s credentialing and privileging requirements

Language Skills: Ability to communicate effectively in English and Spanish with children and adults in person, on the telephone, and in writing. Ability to effectively present information and respond to questions and request from patients, co-workers, and others as necessary.

Petaluma Health Center is an equal opportunity employer.

Please apply directly through our career page at www.phealthcenter.org.