Director of Information Technology

    • Job Tracking ID: 512365-654087
    • Job Location: Petaluma, CA
    • Job Level: Management
    • Level of Education: BA/BS
    • Job Type: Full-Time/Regular
    • Date Updated: October 18, 2018
    • Years of Experience: 7 - 10 Years
    • Starting Date: ASAP
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Job Description:

The Petaluma Health Center’s mission is to provide high quality health care, with access for all, in Southern Sonoma County. The Center accomplishes this mission through collaborative, innovative programs, services and referral resources that meet the economic needs of the entire community.

The Petaluma Health Center is an eight-time award winner in the North Bay Business Journal’s Best Places to Work for 2017, 2016, 2015, 2014, 2013, 2012, 2011 and 2009 and we were named as one of '2015 Healthiest Companies in the North Bay' by the North Bay Business Journal.

We are a Federally Qualified Health Center (FQHC) that provides primary medical care and mental health services to residents of Petaluma, Rohnert Park, Cotati, Penngrove and surrounding areas. We are organized as a private, non-profit corporation and governed by a consumer and community led Board of Directors.

For more information about us, please visit us at

Position Title: Director of Information Technology

Summary of the Role: The Director of Information Technology is responsible for the overall planning, organizing, and execution of all IT functions. This includes directing all IT operations to meet HIPAA requirements as well as the support and maintenance of existing applications and development of new technical solutions. The Director of Information Technology will oversee the following areas: implement & manage IT services; lead and manage the IT department; manage risk, quality improvement and compliance; ensure HIPAA compliance and assume the role of Security Officer. This role reports to the Chief Financial Officer.

Areas of Responsibility:

  • Works with Leadership to develop, implement and manage IT services.
  • Project Management
  • Application and hardware management and participates on all hardware and software evaluations and maintains vendor contracts
  • Ensures great user experience

Leadership / Management:

  • Manages IT department with the integrity, honesty and knowledge needed to promote the culture, values and mission of Petaluma Health Center
  • Manages IT staff, recruiting, training, and ensuring high employee engagement, and accurate timekeeping and reporting,

Quality Improvement/ Risk Management and Compliance:

  • Ensures robust QI and PI departmental program, establishing goals and PDSA cycles within the IT department to continually improve services
  • Partners with stakeholders to analyze and make data-driven recommendations for process improvement
  • Implements systems that minimize and mitigate risks to the organization.

HIPAA Security:

  • Ensure the HIPAA security plan is current and meets all regulatory and safety guidelines
  • Directs education programs for staff
  • Complete risk analyses and periodically review and revise
  • Implement contingency plans such as emergency mode operations (finding alternate locations to run critical applications like billing, appointment scheduling or electronic medical records)
  • Implement security incident reporting, investigating, sanctions

Security Officer:

  • Managing system technology to support information security and privacy requirements
  • Maintaining the confidentiality, integrity, and availability of data as the security and privacy integrate
  • Developing and maintaining security and privacy policies and procedures including management of security risk assessments, the program budget, security complaints and incident activity, and enforcement
  • Providing workforce security and privacy training and awareness
  • Applying industry standards and best practices
  • Providing external compliance assurances and security survey activity
  • Developing Business continuity planning
  • Developing, implementing, and maintaining the organization's protected health information privacy and security policies, procedures and guidelines in compliance with federal and state laws and accreditation standards, and in coordination with organization leadership, the privacy and HIPAA compliance oversight structure, and legal counsel
  • Setting the direction and providing the vision for the privacy compliance program. Planning, implementing, and directing ongoing privacy and data security risk activities
  • Reporting on the status of the privacy and data security program
  • Measuring effectiveness, performance, and quality of the program to the board, system leadership, and HIPAA and compliance oversight. Also, providing input, recommendations, and guidance on privacy and security issues.
  • Coordinating an ongoing compliance auditing and monitoring program of workforce members, business associates, and trading partners to ensure organizational privacy and security policies and procedures are up to date and maintained to address concerns, requirements, and responsibilities
  • Establishing and administering a process for the receipt, documentation, receiving, tracking, and investigation of compliance violations against the organization's privacy and data security practices and provide recommendations and execute actions for said violations.
  • Investigating and monitoring all complaints to ensure the consistent application of sanctions for failure to comply with privacy practices
  • Reviewing all organizational information security and privacy plans to ensure alignment between security and privacy practices
  • Collaborating with leadership, key departments, and committees and structures to ensure the implementation, maintenance, enforcement, and update of appropriate documentation (for example, NPP, authorization forms, and investigation forms) as needed in compliance with federal laws, state laws, and relevant accreditation standards
  • Performing and directing risk assessments (i.e. protected information privacy and security audits, policies and procedures , trend analyses, audits, projects, and violation investigations) to ensure organizational compliance Ensure organizational compliance with legal, ethical, regulatory, accreditation, licensing, certification requirements, and other administrative requirements regarding privacy and data security, and implementation of supporting administrative , physical, and technical safeguards
  • Cooperating with the Office for Civil Rights and other investigative agencies in coordination with organization officers in responding to external
  • Conducting compliance reviews or investigations
  • Routinely evaluate security and audit processes.

Supervisory Responsibilities:

  • All IT support staff, including supervisors and technicians.

Experience and Skills:

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.


  • Bachelor's degree with a technical major, such as engineering or computer science or equivalent; or four to ten years related experience and/or training; or equivalent combination of education and experience
  • Minimum 4 years of supervisory experience, managing people and processes in a professional capacity
  • Systems Administration/System Engineer on the job experience, certification in Microsoft (Active Directory, Exchange, MS SQLServer) as well as other clinic specific systems preferred
  • Demonstrated experience with standard software applications, including MS Office, Windows
  • Cisco Networking familiarity, certification a plus

Desired Skills:

  • Ability to forecast and analyze business trends in order to maximize performance and profitability
  • Proven track record of year over year growth
  • Knowledge of current trends in electronic medical records
  • Database management skills with ability to produce reports
  • Ability to manipulate, analyze and interpret data
  • Familiarity with support and troubleshooting of personal computers
  • Sensitivity to the needs and situations of a multi-cultural population from a variety of income levels
  • Ability to work in a fast-pace environment
  • Strong communication skills
  • Must have a strong dedication to customer service
  • Training ability/experience a plus
  • Experience in implementing effective and innovative software development methodologies
  • Operations experience in a healthcare environment
  • Proven ability to lead a progressive IT group
  • Ability to communicate technical concepts to technical and non-technical audiences
  • Solid writing skills
  • Ability to manage multiple concurrent projects and motivate professional staff
  • Analytical and problem solving skills
  • Demonstrated aptitude for learning new technologies
  • Broad knowledge of EMR, data processing systems, concepts, and methodologies

Licenses and Certifications:

  • Technology certificates or a core component of education or experience
  • Professional certifications as appropriate

Petaluma Health Center is an equal opportunity employer.

Please apply directly through our career page at