Patient Navigator

    • Job Tracking ID: 512365-649867
    • Job Location: Petaluma, CA
    • Job Level: Mid Career (2+ years)
    • Level of Education: High School/GED
    • Job Type: Full-Time/Regular
    • Date Updated: October 12, 2018
    • Years of Experience: Up to 2 Years
    • Starting Date: ASAP
Invite a friend
facebook LinkedIn Twitter Email


Job Description:

The Petaluma Health Center’s mission is to provide high quality health care, with access for all, in Southern Sonoma County. The Center accomplishes this mission through collaborative, innovative programs, services and referral resources that meet the economic needs of the entire community.

The Petaluma Health Center is an eight-time award winner in the North Bay Business Journal’s Best Places to Work for 2017, 2016, 2015, 2014, 2013, 2012, 2011 and 2009 and we were named as one of '2015 Healthiest Companies in the North Bay' by the North Bay Business Journal.

We are a Federally Qualified Health Center (FQHC) that provides primary medical care and mental health services to residents of Petaluma, Rohnert Park, Cotati, Penngrove and surrounding areas. We are organized as a private, non-profit corporation and governed by a consumer and community led Board of Directors.

For more information about us, please visit us at www.phealthcenter.org.

Position Title: Patient Navigator

Summary: The Patient Navigator is responsible for coordinating care for high risk, complex clients to access needed health services and complimentary social services. The Patient Navigator will coordinate services and refer to community support to achieve improved health outcomes for Petaluma Health Center clients.

Areas of Responsibility:

  • Assists various health care professional staff by providing a wide variety of services in the area of community and social service referrals
  • Works closely with the Case Management Nurse to support patient health goals and address barriers to care
  • Assists client in establishing individualized health goals, identifies potential problems/barriers, and provides health education resources
  • Provides advocacy for client and monitors client progress
  • Coordinates logistics for health goal adherence
  • Assists in timely scheduling of primary care and other medical appointments to support client wellbeing and health
  • May occasionally attend client appointments to provide additional support with care
  • Responsible for monitoring case management team schedule, including patient recalls and appointment confirmation
  • Assists with teaching basic health information, which may include diabetic education, coping skills, health monitoring, nutrition or infection prevention
  • Assists in interviewing clients, gathering and assembling related information and preparing reports.
  • Assists in maintaining appropriate records and files
  • Responsible for making follow up calls to refer individuals to other health related programs and monitoring progress to ensure successful outcomes
  • Able to work with a diverse patient population
  • Responsible for documenting all clinical support tasks in order to meet grant requirements, which may include data entry
  • Participates in QA (quality assurance) activities to monitor and improve client services, such as Case Reviews
  • Assists in locating clients in support of outreach functions (only if done telephonically, this position would not be in the field)
  • Actively participates in ongoing training and review
  • Effectively participates as a member of the team and promotes teamwork by building trust, respect and cooperation among team members
  • Consistently interacts with clients and staff in a professional manner that reflects favorably on PHC and ensures quality care of clients
  • Maintains working relationships with community health partners and agencies
  • Follows PHC guidelines and procedures for proper care in the use and maintenance of equipment and supplies
  • Promotes continuous improvement of workplace safety and environmental practices
  • Contributes and actively participates in developing processes, plans and objectives to enhance client care and services
  • Performs miscellaneous job-related duties as assigned

Community:

  • Assists various health care professional staff by providing a wide variety of services in the area of community and social service referrals
  • Responsible for documenting all clinical support tasks in order to meet grant requirements, which may include data entry
  • Participates in QA (quality assurance) activities to monitor and improve client services, such as Case Reviews
  • Consistently interacts with clients and staff in a professional manner that reflects favorably on PHC and ensures quality care of clients
  • Maintains working relationships with community health partners and agencies
  • Assists in locating clients in support of outreach functions (only if done telephonically, this position would not be in the field)

Training:

  • Actively participates in ongoing training and review
  • Effectively participates as a member of the team and promotes teamwork by building trust, respect and cooperation among team members
  • Follows PHC guidelines and procedures for proper care in the use and maintenance of equipment and supplies
  • Promotes continuous improvement of workplace safety and environmental practices
  • Contributes and actively participates in developing processes, plans and objectives to enhance client care and services
  • Performs miscellaneous job-related duties as assigned

Experience and Skills:

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education/Experience:

  • High school diploma or equivalent required
  • Three to five years community health/outreach experience
  • Minimum of one year community health experience with various program involvement, CHW, MA or CNA certificate, or 5 years’ community health/outreach experience
  • Experience working with homeless, alcohol addiction and special needs populations
  • Familiarity with social service resources in Sonoma County
  • Experience working in a healthcare setting preferred
  • Project coordination experience preferred
  • Prior case management experience preferred

Desired Skills:

  • An energetic and creative individual with high standards and an appropriate professional image
  • Proven ability to handle multiple projects and meet deadlines
  • Versatility, flexibility and willingness to work within an ambiguous, fast-paced environment
  • Demonstrated resourcefulness in providing solutions and setting priorities
  • Effective interpersonal skills to work effectively with all levels within the health center
  • Strong verbal and written communication skills with demonstrated ability to communicate clearly and effectively at all levels

Licenses and Certifications:

  • CHW, MA or CNA certificate preferred
  • Must have current CPR certification
  • Valid CA Driver’s License
  • Candidate must be able to successfully meet PHC’s credentialing and privileging requirements

Language Skills: Bilingual in English and Spanish (written and verbal) preferred.

Mathematical Skills: Ability to add, subtract, multiply, divide in all units of measure, using whole numbers, common fractions and decimals.

Reasoning Ability: Ability to recognize problems, collect data and establish facts.

Computer Skills: High level of computer literacy and proficient in MS Office (Word, Excel and Outlook), electronic medical records and web applications.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Movement within health center complex environment repeatedly throughout the day
  • Ability to write by hand, use phone, use computer keyboard and mouse extensively to perform general office functions
  • Manual wrist and finger dexterity and wrist-finger speed sufficient to perform repetitive actions for extended periods of time
  • Ability to effectively communicate by hearing continuously and speech in a manner which can be understood by a diverse population
  • Ability to give and follow verbal and written instructions with attention to detail and accuracy
  • Must have visual acuity near and far (20 inches to 20 feet), depth perception, field of vision, ability to focus on an object, ability to identify and distinguish colors
  • Ability to sit or stand for extended periods of time (minimum periods of one (1) hour at a time)
  • Ability to frequently walk, bend, squat, stoop, kneel, twist, crouch, and climb with the use of a step stool
  • Ability to grasp, hold and pick up and reach with hands and arms
  • Ability to frequently lift and or move up to fifteen (15) pounds
  • Ability to occasionally lift and carry up to thirty-five (35) pounds (periodic lifting of supplies or equipment)
  • Ability to coordinate multiple tasks simultaneously
  • Ability to travel to and from other health center sites and community locations