Medical Assistant Supervisor

    • Job Tracking ID: 512365-646331
    • Job Location: Petaluma, CA
    • Job Level: Mid Career (2+ years)
    • Job Type: Full-Time/Regular
    • Date Updated: August 24, 2018
    • Years of Experience: 2 - 5 Years
    • Starting Date: ASAP
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Job Description:

The Petaluma Health Center’s mission is to provide high quality health care, with access for all, in Southern Sonoma County. The Center accomplishes this mission through collaborative, innovative programs, services and referral resources that meet the economic needs of the entire community.

The Petaluma Health Center is an eight-time award winner in the North Bay Business Journal’s Best Places to Work for 2017, 2016, 2015, 2014, 2013, 2012, 2011 and 2009 and we were named as one of '2015 Healthiest Companies in the North Bay' by the North Bay Business Journal.

We are a Federally Qualified Health Center (FQHC) that provides primary medical care and mental health services to residents of Petaluma, Rohnert Park, Cotati, Penngrove and surrounding areas. We are organized as a private, non-profit corporation and governed by a consumer and community led Board of Directors.

For more information about us, please visit us at www.phealthcenter.org.

Position Title: Medical Assistant Supervisor

Summary: The Medical Assistant Team Supervisor coordinates a team of medical assistants, referral coordinators and medical records clerks in assisting in the preparation and treatment of patients under the supervision of a licensed provider.

Areas of Responsibility:

  • Expertise in all areas of responsibility as defined in the Medical Assistant 3 job description and provisions of scope of services to the designated team
  • Provides instruction, training and guidance to Team’s Medical Assistants to ensure all are properly and thoroughly trained to handle designated tasks, procedures and activities
  • Monitors completion of individual Medical Assistant and Team tasks
  • Participates in daily, weekly and monthly meetings as assigned by MA Team Manager
  • Functions as a team leader and proficiently handles activities:
    • Develops team work schedules in accordance with PHC policy and procedures
    • Ensures adequate medical assistant coverage and adjusts staffing and workload to complete team tasks
    • Acts as a liaison between back office and other staff members, responding to questions, requests and provides assistance
    • Reports urgent situations to Team Manager, or to other managers as appropriate
    • Assists in quality improvement processes and policy and procedure compliance as assigned by the MA Team Manager
    • Understands and supports flow coordination
    • Assists in vaccine inventory and storage quality assurance including temperature monitoring and procedures for vaccine emergencies
    • Teaches immunization best practices to team Medical Assistants
    • Ensures inventory of supplies and reference materials are maintained, managed appropriately and accurate
    • Provides feedback for staff performance reviews
    • Practices standard safety precautions, to ensure safety to self, other staff and patients, including handling of contained waste and sharps
    • Supervises team Medical Assistants as stated above

Experience and Skills:

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education/Experience:

  • Minimum of three years of Medical Assistant or related experience
  • Satisfactory completion of an accredited medical assistant program in California, or documented equivalent training in a physician’s office (at minimum, training must conform to the state’s program of California Medical Assistant Regulations BPC 1366.1-1366.4)

Desired Skills:

  • Competency in electronic medical record data entry
  • Sensitivity to the needs and situations of a multi-cultural population from a variety of income levels
  • Demonstrates expertise and effectiveness in managing stress, multitasking and communication with patients, providers and others
  • Knowledge of and experience in providing patient education on a multitude of subject matters.
  • Knowledge of CLIA
  • Ability to manage provider follow up requests
  • Knowledge of local laboratory policies on health insurance coverages and documentation
  • Demonstrates leadership skills including ability to instruct, train, guide and direct Medical Assistants
  • Respects confidentiality of patients and team members
  • An energetic and creative individual with high standards and an appropriate professional image
  • Proven ability to handle multiple projects and meet deadlines
  • Versatility, flexibility and willingness to work within an ambiguous, fast-paced environment
  • Demonstrated resourcefulness in providing solutions and setting priorities
  • Effective interpersonal skills to work effectively with all levels within the health center
  • Strong verbal and written communication skills with demonstrated ability to communicate clearly and effectively at all levels

Licenses and Certifications:

  • California State Medical Assistant Certificate is required
  • Venipuncture and injection certification, current BLS certificate and AAMA certification preferred
  • Candidate must be able to successfully meet PHC’s credentialing and privileging requirements

Language Skills: Ability to communicate in English and Spanish with children and adults in person, on the telephone and in writing. Ability to effectively present information and respond to questions and requests from patients, co-workers and others as necessary. Ability to effectively communicate direction, instruction and guidance to Medical Assistants.

Mathematical Skills: Ability to add, subtract, multiply, divide in all units of measure, using whole numbers, common fractions and decimals.

Reasoning Ability: Ability to recognize problems, collect data and establish facts.

Computer Skills: High level of computer literacy and proficient in MS Office (Word, Excel and Outlook), electronic medical records and web applications.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Movement within health center complex environment repeatedly throughout the day
  • Ability to write by hand, use phone, use computer keyboard and mouse extensively to perform general office functions
  • Manual wrist and finger dexterity and wrist-finger speed sufficient to perform repetitive actions for extended periods of time
  • Ability to effectively communicate by hearing continuously and speech in a manner which can be understood by a diverse population
  • Ability to give and follow verbal and written instructions with attention to detail and accuracy
  • Must have visual acuity near and far (20 inches to 20 feet), depth perception, field of vision, ability to focus on an object, ability to identify and distinguish colors
  • Ability to sit or stand for extended periods of time (minimum periods of one (1) hour at a time)
  • Ability to frequently walk, bend, squat, stoop, kneel, twist, crouch, and climb with the use of a step stool
  • Ability to grasp, hold and pick up and reach with hands and arms
  • Ability to frequently lift and or move up to fifteen (15) pounds
  • Ability to occasionally lift and carry up to thirty-five (35) pounds (periodic lifting of supplies or equipment)
  • Ability to coordinate multiple tasks simultaneously
  • Ability to travel to and from other health center sites and community locations

Petaluma Health Center is an equal opportunity employer.

Please apply directly through our career page at www.phealthcenter.org.