Human Resources Generalist

    • Job Tracking ID: 512365-627984
    • Job Location: Petaluma, CA
    • Job Level: Management
    • Level of Education: BA/BS
    • Job Type: Full-Time/Regular
    • Date Updated: August 10, 2018
    • Years of Experience: 5 - 7 Years
    • Starting Date: ASAP
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Job Description:

The Petaluma Health Center’s mission is to provide high quality health care, with access for all, in Southern Sonoma County. The Center accomplishes this mission through collaborative, innovative programs, services and referral resources that meet the economic needs of the entire community.

The Petaluma Health Center is an eight-time award winner in the North Bay Business Journal’s Best Places to Work for 2017, 2016, 2015, 2014, 2013, 2012, 2011 and 2009 and we were named as one of '2015 Healthiest Companies in the North Bay' by the North Bay Business Journal.

We are a Federally Qualified Health Center (FQHC) that provides primary medical care and mental health services to residents of Petaluma, Rohnert Park, Cotati, Penngrove and surrounding areas. We are organized as a private, non-profit corporation and governed by a consumer and community led Board of Directors.

For more information about us, please visit us at

Position Title: Human Resources Generalist

Summary: The Human Resources Generalist is responsible for performing various HR-related functions on a professional level and works closely with Petaluma Health Center (PHC) management. As a Generalist, you will develop human resource policies, direct PHC’s human resources activities and develop and maintain a variety of programs to ensure engagement in order to attain organizational objectives. You will have responsibilities in the following functional areas: Benefits Administration, Employee Relations, Training and Development, Performance Management, Policy Implementation, Risk Management and Compliance, HRIS Administration, HR Leadership and Mentorship and Leave Administration.

Areas of Responsibility:


  • Continually assesses current benefit plans and policies to ensure that programs are current, competitive and in compliance with legal requirements
  • Makes recommendations for changes to benefit policies and plans
  • Participates in the negotiation of all benefits programs, ensuring the best value for the company and the employees
  • Coordinates annual open enrollment programs for all benefit programs, optimizing enrollment and education of all staff
  • Performs benefits administration to include claims resolution, change reporting, reconciliation and communicating benefit information to employees

Employee Relations:

  • Proactively advises and assists management on employee issues; coaches and trains managers in their communication, feedback, and recognition of their employees
  • Effectively communicates HR policies, procedures, programs, initiatives and laws with management team and employees
  • Recommends employee practices necessary to establish a positive culture and promote a high level of morale and motivation
  • Conducts periodic surveys to measure employee satisfaction and employee engagement
  • Counsels employees in the interpretation and application of policies and programs
  • May represents PHC at personnel related hearings and investigations
  • Conducts investigations in addressing employee complaints or concerns
  • Conducts exit interviews with separating employees and help management identify potential problems and trends that need to be addressed

Training and Development:

  • Participates in the development and coordination of training programs, career development and diversity programs
  • Assists management with the selection and contracting of external training programs
  • Assists with the development of the training budget
  • Administration and maintenance of employee training records
  • Performs training needs assessment for the organization
  • Provides necessary education and materials to managers and employees

Performance Management:

  • Assists in the training of managers and supervisors in performance management and employee relations issues
  • Coaches managers and supervisors in the progressive discipline system and supports in the performance improvement process
  • Participates in discussions relating to management recommendations for employment separations
  • Participates in the development of performance compensation plans under the direction HR leadership

Policy Administration:

  • Continually monitors policies and procedures regarding their appropriateness as the organization goes through various changes, and as laws and regulations change
  • Recommends changes to senior management as appropriate
  • Ensures consistent policy application and compliance

Risk Management/Compliance:

  • Assists with timely investigations regarding complaints of inappropriate workplace behavior (i.e., discrimination, sexual harassment), and makes recommendations to management regarding appropriate courses of action to limit company risk exposure
  • Administration of workers’ compensation claims and OSHA reporting
  • Receive training and guidance from WC representatives, and informs management of any new ideas to minimize risk
  • Identify trends within the company and make recommendations as appropriate (i.e., workers’ comp injuries, turnover/headcount, recruiting costs, extraneous expenses, temp usage, etc.) to minimize risk
  • Provide HR input regarding organizational initiatives (i.e., departmental or center-wide reorganization and changes) to minimize risk
  • Collaboration with legal counsel and leadership with the generation and approval of employment related agreements (such as, contracts and severance agreements)
  • Collaborates with legal counsel with the timely resolution of complaints and lawsuits as required

Human Resources Information Systems (HRIS):

  • Administration and maintenance of personnel data information and records in HRIS
  • Verifies integrity of information in the HRIS

HR Leadership/Mentorship:

  • Leads, mentors and directs work of human resources staff
  • Under the direction of the Director, assists with the development of department goals, objectives and systems

Leave Administration:

  • Serves as the subject matter expert for the leave programs in alignment and under the general direction and guidance of HR leadership
  • Interprets and administers leave programs and policies in accordance with the applicable federal and state employment laws (FMLA, CFRA, ADA, USERRA, Pregnancy Discrimination Act, etc.)
  • Administers all aspects of leave programs
  • Coordinates and organizes all medical information and ensures that HIPAA and Employee Privacy guidelines are closely monitored and effectively executed
  • Manages all administrative aspects of leave to include tracking hours used/taken and working closely with the Payroll to ensure that pay for associates is accurate and correct
  • Works closely with associates to ensure that all relevant completed medical documentation is submitted for timely review
  • Maintains appropriate contact with all associates on leave and coordinates all aspects of return to work for associates on leave

General Duties:

  • Prepares and maintains HR metrics and reports as necessary for SMT (including analytics for turnover, leave and workers’ compensation claims)
  • Assists with all other special tasks and projects as directed by management

Experience and Skills:

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.


  • Bachelor’s Degree in Human Resources or related field desired, with five (5) years human resources experience or, equivalent combination of education and experience
  • Health Care or Health Center experience helpful

Desired Skills:

  • Thorough understanding of human resources principles and practices, including employment law, and wage and hour
  • An energetic, forward-thinking and creative individual with high standards and an appropriate professional image
  • Proven ability to handle multiple projects and meet deadlines
  • Strong interpersonal skills
  • Ability to interpret complex laws, regulations and/or policies
  • Ability to collect, interpret and/or analyze complex data and information
  • Demonstrated proficiency in leading and motivating staff
  • Good judgment with the ability to make timely and sound decisions
  • Creative, flexible, and innovative team player
  • Commitment to excellence and high standards
  • Excellent written and verbal communication and presentation skills
  • Ability to work with all levels of management
  • Understand and respond to a diverse population
  • Strong organizational, problem-solving, and analytical skills
  • Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm
  • Leadership and business acumen skills desired

Licenses and Certifications:

  • PHR, SPHR, CA, SHRM-CP, or SHRM-SCP preferred
  • Human Resources Certificate preferred

Language Skills: Ability to read, analyze and interpret common technical journals, financial reports and legal documents. Ability to communicate with the public, regulatory agencies or the business community.

Bilingual in English and Spanish, both written and verbal preferred.

Petaluma Health Center is an equal opportunity employer.

Please apply directly through our career page at