IT Systems Engineer AWS

    • Job Tracking ID: 512365-607255
    • Job Location: Petaluma, CA
    • Job Level: Mid Career (2+ years)
    • Level of Education: BA/BS
    • Job Type: Full-Time/Regular
    • Date Updated: May 24, 2019
    • Years of Experience: 5 - 7 Years
    • Starting Date: ASAP
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Job Description:

The Petaluma Health Center’s mission is to provide high quality health care, with access for all, in Southern Sonoma County. The Center accomplishes this mission through collaborative, innovative programs, services and referral resources that meet the economic needs of the entire community.

The Petaluma Health Center is an nine-time award winner in the North Bay Business Journal’s Best Places to Work for 2018, 2017, 2016, 2015, 2014, 2013, 2012, 2011 and 2009 and we were named as one of the Healthiest Companies in the North Bay' by the North Bay Business Journal for the last 5 consecutive years.We are a Federally Qualified Health Center (FQHC) that provides primary medical care and mental health services to residents of Petaluma, Rohnert Park, Cotati, Penngrove and surrounding areas. We are organized as a private, non-profit corporation and governed by a consumer and community led Board of Directors.

For more information about us, please visit us at www.phealthcenter.org.

 

Position Title: IT Systems Engineer

Summary:  The IT System Engineer is responsible for effective provisioning, installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure. This individual participates in technical research and development to enable continuing innovation within the infrastructure. This individual ensures that system hardware, operating systems, software systems, and related procedures adhere to organizational values.

 

Areas of Responsibility: 

 

SA Engineering and Provisioning:

  • Engage with System/Network Admin Vendors, review invoices & contracts, recommend system improvements and processes, in-line with established business goals
  • Install new / rebuild existing servers and configure hardware, peripherals, services, settings, directories, SAN storage, etc. in accordance with standards and project/operational requirements
  • Develop and maintain installation and configuration procedures
  • Contribute to and maintain system standards
  • Research innovative, and where possible automated approaches for system administration tasks
  • Identify processes that leverage our resources and provides economies of scale
  • Assist in the management of existing servers, Voice, VM environment, and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements
  • Support various on premise server software solutions (WSUS, AD, DHCP, Uniprint)

 

Operations and Support:

  • Perform daily monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups
  • Create, change, and delete user accounts per request
  • Provide Tier II/III/other support per request from various constituencies as needed. Investigate and troubleshoot issues
  • Repair and recover from hardware or software failures. Coordinate and communicate with impacted constituencies
  • Prepare users by designing and conducting training programs; providing references and support as needed
  • Maintain the PHC intranet, Service Desk, Office 365, PolicyTech, Amazon, and other Cloud Software solutions in consultation with support Vendors as needed

 

Maintenance:

  • Apply OS server patches and upgrades on a regular basis, and upgrade administrative tools and utilities. Configure / add new services as necessary
  • Maintain system software that supports Server Virtualization infrastructure applications or Asset Management applications per project or operational needs
  • Maintain operational, configuration, or other procedures
  • Perform periodic performance reporting to support capacity planning
  • Perform ongoing performance tuning, hardware upgrades, and resource optimization as required Configure CPU, memory, and disk partitions as required
  • Maintain data center environmental and monitoring equipment

 

Desktop Client Management:

  • Install, upgrade, and secure operating systems software and applications as needed
  • Support various on premise software solutions (eCW, Dentrix, Dexis)
  • Support Terminal Server and VDI environment, trouble shoot, and escalate issues if required
  • Perform regular security monitoring to identify any possible intrusions
  • Ensure the network security policy and standards for PHC are implemented:
  • Install appropriate firewalls, password protections, and anti-virus software
  • Install patch updates as appropriate
  • Ensure computer security as necessary, for example, by eliminating unnecessary services, minimizing unencrypted authentication, prevent unauthenticated email relays and uncontrolled access to proxy services, and providing for physical security

 

Printer Management:

  • Assist with firmware and driver maintenance on all supported printer servers
  • Configure various server and client operating systems for printing
  • Install, configure, and maintain network printers as needed
  • Troubleshoot and resolve fax server issues

 

Backup Management:

  • Set up systems for back up. Assist in maintaining and monitor daily logs.
  • Assist in resolving any client-side and server backup issues
  • Perform full and partial restores of servers as necessary
  • Assist in remote monitoring of backup jobs
  • Perform regular file archival and purge as necessary
  • Design client scripting and configuring of supported desktop/laptops for deployment
  • Review daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media, recovery media or disks are created, and media is recycled and sent off site as necessary

 

Phone and Video Communication Management:

  • Maintain and Support Vocera & VoIP Phone Systems
  • Program and distribute iOS devices as needed
  • Support Vocera Server and other Facility Systems – including MACs and licensing/troubleshooting of issues with the system in conjunction with the vendor
  • Support TV, Cisco Video, Webex, and Jabber messaging platforms
  • Telephony MACs and troubleshooting of issues (voicemail, phone not working, quality, etc.)

 

General Duties:

  • Assist with all other special tasks and manage projects as directed by management
  • Assist in troubleshooting hardware, software and network problems. File bug reports and follow-up to resolve problems with vendors
  • Collaborate with network engineers, architects and other team members on the implementation, testing, deployment and integration of network and server systems
  • Coordinate with other teams or departments to resolve user problems
  • Develop and participate in workflow documentation
  • Document helpdesk tickets as needed
  • Document, track, and monitor IT problems using applicable systems and tools
  • Document Server and Systems procedures
  • Evaluate and test stability of new products
  • Ensure that optimal inventory, and equipment management systems and processes are in place to support operations
  • Follow-up and update customer status and information
  • Limited staff training for commonly used applications (Webex, VPN, RPD, Office Suite, iOs)
  • Maintain computer and manual filing systems
  • Maintain and update location maps and IT device inventory as needed
  • Pass on any feedback or suggestions by customers to the appropriate internal team
  • Responsible for answering IT requests via phone, email, live chat or instant messages
  • Setup Projector, Laptop, Phones, and Mobile devices for staff meetings if needed
  • Study the “best practices” of other organizations and make recommendations regarding changes that would benefit PHC
  • Use security best practices
  • As needed, may be required to attend out-of-state training
  • Work across a broad range of technologies and liaises across multiple areas of the business to support incidents, problems and requests.
  • Participate in rotating on-call (after hours) support

 

Active Directory Administration:

  • Help assign user accounts and group creations as needed
  • Support on an ongoing basis, all systems for Moves, Adds and Changes (MACs) up to and including system access and modification.  This includes but is not limited to:
  • Active Directory – add/change/disable Users, provide access to drives and resources as requested.  Troubleshoot issues with Group Policy, scripting, drive mapping, printer mapping and others.

 

Other Duties:

  • Assists with other duties as directed

Experience and Skills:

 

 

 

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. 

 

Education/Experience:

  • Bachelor's degree with a technical major, such as engineering or computer science or equivalent; or six to eight years related experience and/or training; or equivalent combination of education and experience
  • Four to six years system administration experience
  • Experience with providing network security, including providing patches, anti-virus software, firewalls and password protection
  • Experience and knowledge of Apple hardware and software, including OS X Server, MSOffice for MAC
  • Experience with databases, networks (LAN, WAN) and patch management preferred
  • Knowledge of system security (e.g. intrusion detection systems) and data backup/recovery
  • Knowledge of networking and security, including TCP/IP, AFP, SMB, NFS, SFTP, SCP, SSH, SSL, OSI layer model
  • Knowledge and ability to provide support for various software packages including Microsoft products, eCW, and Dentrix
  • Knowledge to ensure network security policy and standards for PHC are implemented and enforced

 

Desired Skills:

  • Ability to manage multiple tasks & meet deadlines
  • Ability to effectively manage confidential information
  • Ability to troubleshoot problems under pressure
  • Ability to work and communicate effectively with staff
  • Attention to detail and problem solving skills
  • Critical thinking skills
  • Demonstrated ability to work alone and in a team environment
  • Effectively prioritize workload
  • Excellent planning, project management, and problem-solving skills, along with superior communication and interpersonal abilities
  • Effectively communicate clearly in person & in writing
  • Exhibits sensitivity to the needs and the situations of multi-cultural populations from a variety of income levels
  • Strong interpersonal skills
  • Strong customer service ethic
  • Promote and support PHC’s mission and vision
  • Proactive and responsible with excellent follow-up and customer service

Licenses and Certifications: 

  • Amazon AWS Certified Solution Architect Associate or Systems Operations Associate required
  • Cisco or similar professional certification preferred
  • Microsoft MCSE certification preferred
  • ECW Certification (eCW Tech/eCW DS) preferred
  • ITIL Foundation Certification (ITIL -F) preferred
  • Current, valid California Driver License
  • VMWare Certified Professional VCP-DCV  preferred

Language Skills:  Bilingual in English and Spanish, both written and verbal preferred.

Mathematical Skills:  Ability to add, subtract, multiply, divide in all units of measure, using whole numbers, common fractions and decimals. 

Reasoning Ability:  Ability to recognize problems, collect data and establish facts. 

Computer Skills:  Electronic Medical Records Experience Preferred. Experience with Microsoft Server/OS Platforms. Microsoft Office, Outlook, Word, and Excel. Use of a web browser.

 

Petaluma Health Center is an equal opportunity employer.

Please apply directly through our career page at www.phealthcenter.org.