Experience and Skills:
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Ability to effectively present information and respond to questions from groups of patients, physicians and other medical personnel concerning referral resources for various payers.
- Excellent organizational skills with attention to detail, multi-tasking and the ability to prioritize tasks and needs of patients and providers.
- Ability to communicate, both written and verbal.
- High school graduate with medical office training.
- Two years experience with insurance, referrals, authorizations, and community contacts.
Licenses and Certifications: None
Ability to communicate effectively in English and Spanish with children and adults in person, on the telephone, and in writing. Ability to effectively present information and respond to questions and requests from patients, co-workers and others as necessary.
Ability to add, subtract, multiply, divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to recognize problems, collect data, and establish facts.
Computer literate and proficient in MS Office (Word, Excel and Outlook), electronic medical records and web applications. This position requires a High level of computer literacy, ability to type at least 50 wpm
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Movement within health center complex environment repeatedly throughout the day.
- Ability to write by hand, use phone, use computer keyboard and mouse extensively to perform general office functions.
- Manual and finger dexterity and wrist-finger speed sufficient to perform repetitive actions for extended periods of time.
- Ability to effectively communicate by hearing continuously and speech in a manner which can be understood by a diverse population.
- Ability to give and follow verbal and written instructions with attention to detail and accuracy.
- Must have visual acuity near and far (20 inches to 20 feet), depth perception, field of vision, ability to focus on an object, ability to identify and distinguish colors.
- Ability to sit or stand for minimum period of one (1) hour.
- Ability to frequently walk, bend, squat, stoop, kneel, twist, crouch, and climb with the use of a step stool.
- Ability to grasp, hold and pick up and reach with hands and arms.
- Ability to frequently lift and or move up to fifteen (15) pounds.
- Ability to occasionally lift and carry up to thirty-five (35) pounds (periodic lifting of supplies or equipment).
- Ability to coordinate multiple tasks simultaneously.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.